FAQ
1. What makes necalli different from other perfume houses?
At necalli, we pride ourselves on offering scents that make youfeel free, liberated from convention while being appealing. Weare commited to quality, authenticity, and staying true to ourvalues.
2. How do I choose the right perfume for myself or as a gift?
We understand that selecting the perfect fragrance can be a personal experience. We did our best to provide detailed descriptions and notes to help you make an informed decision. Additionally, you can contact us for personalized recommendations, as we are dedicated to one-to-one interactionwith members of our community.
3. Can I return a perfume if I'm not satisfied?
Yes, please consult our Terms & Conditions.
4. Are there any shipping charges?
Shipping is free on orders in EU. Outside of the EU, a 25 EUR shipping fee is applied.
5. Do you ship internationally?
Yes, we do offer international shipping.
6. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package through our website or the designated courier's tracking portal.
7. Can I cancel or modify my order after it's been placed?
We process orders promptly to ensure quick delivery. If you need to cancel or modify an order, please contact our customer service team as soon as possible. Changes may not be possible once the order has been shipped.
8. Why is necalli a sustainable and cruelty-free frangrancehouse?
Our fragrances are free of any ingredients of animal origin, are not tested on animals. Our production process is ethical and weencourage our customers to support our creations in a sustainable manner by offering a 10% discount code for futureorders for returned perfume bottles from previous orders.
Our customer support team is available via email at office@necalliperfumes.com or through the Contact Us form on our website. We strive to respond to inquiries within 24 hours during business days.